Report a repair.
If you smell gas or suspect a leak, call the National Gas Emergency Service on 0800 111 999 before anything else. For any other urgent issue that risks injury or serious damage, a burst pipe or a total loss of heating or power among them, call the office straight away on 01344 283300. The form below is for everything that can safely wait for a reply.
From report to resolved.
Your report lands with the lettings desk, is logged against your tenancy and prioritised by the urgency you have told us.
On managed tenancies we obtain any approval needed and instruct a vetted contractor; you are kept posted rather than left wondering.
The contractor arranges access on the terms you chose in the form. Nobody enters your home without the notice you are entitled to.
The job is only done when the repair is actually resolved. If something is dragging, chase the named person handling it, not a queue.