Complaints procedure.
If something has gone wrong, tell us. Here is exactly what happens next.
Raise the matter first with the person handling your business, by phone or in writing to info@hprestige.co.uk. We acknowledge written complaints within three working days.
A director will investigate and send a full written response within fifteen working days. If you remain dissatisfied, ask for a final viewpoint letter, which we provide within a further fifteen working days.
If we cannot resolve matters, or eight weeks have passed since your first written complaint, you may refer the matter free of charge to the Property Redress Scheme, our independent redress scheme, within twelve months of our final viewpoint letter.