Terms of use.

These terms of use, together with any documents they refer to, govern your access to and use of https://www.hprestige.co.uk (the "website"), whether you use it as a visitor or as a registered user, and on whatever device you use to access it.

By accessing or using the website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not access or use the website.

These terms of use refer to our Privacy Policy, which also applies to your use of the website and sets out how we handle your personal information. By using the website you accept that processing, and you confirm that any information you give us is accurate and that you are entitled to provide it.

We recommend that you print or save a copy of these terms for your records. We may amend them at any time, as set out in the section on changes below, so please check them each time you use the website.

The website is operated by H Prestige Estates Ltd ("we", "us" or "our"), a company registered in England and Wales under company number 15940022, whose registered office is at 23 Brockenhurst Road, Ascot, Berkshire, SL5 9DJ. We are an independent estate and letting agency.

To contact us, please telephone 01344 283300 or email us at info@hprestige.co.uk. If we need to contact you, we will do so by telephone or by using the postal or email address you have provided to us.

The website is made available free of charge. We do not guarantee that the website, or any content on it, will always be available, uninterrupted or free from faults. We may suspend, withdraw, discontinue, restrict or change all or any part of the website, without notice and at our sole discretion. We will not be liable to you if, for any reason, the website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary to access the website, and for ensuring that everyone who accesses it through your internet connection is aware of these terms and complies with them.

You may use the website only for lawful purposes. You agree that you will not:

• use the website in any way that breaches any applicable local, national or international law or regulation, or that is in any way unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• use the website in any way that is defamatory, obscene, offensive or otherwise objectionable, or to harass, upset, embarrass or alarm any other person;
• misuse the website by knowingly introducing any virus, trojan, worm, logic bomb or other material that is malicious or technologically harmful;
• attempt to gain unauthorised access to the website, the server on which it is stored, or any server, computer or database connected to it, or attempt to breach or circumvent any security or authentication measure;
• attack the website by means of a denial-of-service attack or a distributed denial-of-service attack;
• access, monitor, copy, harvest, scrape, index, mine or extract any content or data from the website, whether by any robot, spider, crawler or other automated means or by any manual process, without our prior written consent;
• use any part of the website, or any content on it, to build, train, populate or improve any dataset, database, product or service, including any machine-learning or artificial-intelligence system;
• frame, mirror, deep-link to or otherwise incorporate any part of the website into any other website without our prior written permission; or
• use the website in any way that could damage, disable, overburden or impair it, or interfere with any other person's use of it.

We reserve the right, without notice and at our sole discretion, to withdraw or restrict your access to the website and to take any action we consider appropriate if we believe that you have failed to comply with these terms. A breach of this section may be a criminal offence under the Computer Misuse Act 1990. Where we consider that such a breach has occurred, we may report it to the relevant law enforcement authorities and cooperate with them, including by disclosing your identity to them.

We are the owner or the licensee of all intellectual property rights in the website and in all material published on it. This includes, without limitation, the design, structure, layout, look and feel, source code, text, graphics, logos, branding, photographs, images, computer-generated images, floorplans, video, audio and software. These works are protected by copyright, trade mark, database rights and other laws and treaties throughout the world. All such rights are reserved.

You may view the website, and print or download extracts of any page, for your own personal and non-commercial use only, provided that you do not modify any content and that you keep intact all copyright and other proprietary notices.

You must not otherwise reproduce, copy, distribute, republish, download, display, post, transmit, sell, rent, sub-licence or exploit any part of the website, or any content on it, in any form or by any means, for any commercial purpose, without our prior written permission. Our status as the owner of the content on the website must always be acknowledged.

The name "H Prestige Estates", our logo and all related names, marks, designs and slogans are our property. You may not use them without our prior written approval. Nothing in these terms grants you any right or licence in respect of our intellectual property, except for the limited permission expressly set out above.

Any property information published on the website, including all particulars, descriptions, room and plot dimensions, measurements, floorplans, site plans, photographs, images, computer-generated images, virtual tours, video, and references to tenure, condition, council tax, service charges, ground rent, energy performance, prices and rents, is provided in good faith. It is intended only as a general guide, and is believed to be correct at the time it is published.

Such information is not guaranteed. It does not constitute, and must not be relied upon as, any representation, warranty or statement of fact. It does not form part of, and shall not be taken as, any offer or contract, and no responsibility is accepted for any error, omission or misstatement.

In particular:

• all measurements, areas and distances are approximate and are provided for guidance only; they must not be used to order carpets, flooring, furnishings or appliances, or relied upon for any other purpose;
• photographs, images and virtual tours show only selected parts of a property as they appeared when they were taken, may have been staged, edited or enhanced, and may not reflect the current condition of the property or what is included in any sale or letting;
• no reference to any fixture, fitting, appliance, service or system is a representation or warranty that it exists, is included in any sale or letting, is in working order or is fit for purpose, and nothing on the website has been tested by us; and
• no statement about a property is a representation that any planning permission, building regulation approval, consent, guarantee or certificate has been obtained or exists.

You must not rely on any property information on the website. You are strongly advised to make your own independent enquiries, and to verify every matter that is material to you, through your own solicitor, surveyor, mortgage adviser and other professional advisers, before making any decision, incurring any expense or entering into any agreement.

We provide material information about properties in accordance with our obligations under the Digital Markets, Competition and Consumers Act 2024. Where a property is the subject of separate written particulars, those particulars and the disclaimers they contain apply in addition to these terms. Availability, price, status and all other details may change at any time without notice, and a property may be withdrawn, sold or let at any time.

The website may provide interactive tools, including an instant online valuation, a rental yield and buy-to-let mortgage calculator, and a mortgage repayment and stamp duty calculator, together with any similar estimating features (the "tools"). The instant online valuation is provided by a third party, Zoopla Limited, whose widget generates the estimate and processes the details you enter under its own terms and privacy policy.

The tools are provided for general information and guidance only. Every figure a tool produces is an automated estimate, generated from the limited information you enter and from broad assumptions, publicly available data and general market averages, none of which may reflect your circumstances or any particular property.

Any output of the tools:

• is an indicative estimate only, and is not a formal valuation, a market appraisal, or a valuation carried out in accordance with the RICS Valuation, Global Standards (the "Red Book");
• is not a mortgage offer, agreement in principle, illustration or quotation, and is not confirmation that any borrowing is or will be available to you;
• is not tax advice, and is not a calculation or confirmation of any Stamp Duty Land Tax or other tax that may be payable; and
• does not constitute advice of any kind, or any recommendation, invitation or inducement to buy, sell, let, lend, borrow or invest.

Figures produced by the tools are estimates only, may be inaccurate or incomplete, and will change as assumptions, interest rates, tax rules, property details and market conditions change. You must not rely on any figure produced by the tools. Before taking any decision you should obtain a formal valuation and appropriate professional advice specific to the property and to your own circumstances.

To the fullest extent permitted by law, we accept no liability for any decision made, or action taken or not taken, in reliance on the tools or on any figure they produce.

We are estate and letting agents. Nothing on the website constitutes financial, mortgage, investment, legal, tax, surveying, valuation or other professional advice, and no content on the website is a substitute for advice from a suitably qualified professional adviser.

All content on the website is provided for general information only. You should not act, or refrain from acting, on the basis of any content on the website without first obtaining professional advice appropriate to your particular circumstances.

Where we introduce or refer you to a mortgage adviser, broker, solicitor, surveyor, conveyancer or any other third party, we do so only by way of introduction. Any such person is independent of us and is solely responsible for the advice and services they provide to you. We do not provide, verify, endorse or accept any responsibility for that advice or those services, and any engagement you enter into is a matter between you and that third party.

We sometimes recommend third parties who can help with your move or your property, such as mortgage advisers, solicitors and conveyancers, surveyors, contractors and other suppliers. Where a referral arrangement is in place and we may receive a fee, commission or other benefit for an introduction, we will tell you, and we will disclose what we receive, or the basis on which it is calculated, in writing before you instruct that party. You are never under any obligation to use anyone we recommend, and you are always free to choose your own provider; doing so makes no difference to the service you receive from us.

Mortgage advisers. Where we introduce you to a mortgage adviser and you use their services, the adviser may pay us a referral fee. This does not change the cost of their advice to you. We do not provide mortgage advice ourselves, and any advice you receive is the adviser's responsibility, regulated by the Financial Conduct Authority.

Solicitors and conveyancers. Where we recommend a conveyancing firm and you instruct them following our introduction, the firm may pay us a referral fee on completion. Any such fee, and its amount, will be disclosed to you in writing before you instruct the firm, and we encourage you to compare quotes before deciding.

Repairs, works and suppliers. Where we arrange repairs, maintenance, safety certificates or other works or services on a client's behalf, we may receive a commission or referral fee from the contractor or supplier, which we retain as part of our remuneration. The basis of any such commission is set out in, and authorised by, our terms of business with the client concerned, and clients may nominate their own contractors at any time.

These disclosures are made in line with the transparency requirements of the Digital Markets, Competition and Consumers Act 2024 and the guidance of the National Trading Standards Estate and Letting Agency Team.

Where the website contains links to other websites and resources provided by third parties, including mapping, property portal, social media and mortgage-adviser services, those links are provided for your information only. They do not signify that we endorse those websites, or any information, product or service obtained from them.

We have no control over, and accept no responsibility or liability for, the content, availability, accuracy or security of any third-party website or resource, or for any loss or damage that may arise from your use of them. Your access to any third-party website is entirely at your own risk and is subject to that website's own terms of use and privacy policy.

The website, and all content, information and material on it, is provided on an "as is" and "as available" basis, without any warranties, conditions or representations of any kind, whether express or implied.

We do not warrant or represent that the website or any content on it will be accurate, complete, current, reliable, uninterrupted, timely or secure, that it will be free from errors, defects, viruses or other harmful components, or that any defect will be corrected. To the fullest extent permitted by law, we exclude all conditions, warranties, representations and other terms that might otherwise be implied by statute, common law or the law of equity.

You are responsible for configuring your own information technology, computer programs and platform to access the website, and for using your own virus protection software. Where you are given login details, you are responsible for keeping them confidential and for all activity that takes place under them.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so. This includes any liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any other liability that cannot be excluded or limited under the law of England and Wales.

Subject to the paragraph above, and to the fullest extent permitted by law:

• we exclude all conditions, warranties, representations and other terms, whether express or implied, that may apply to the website or to any content on it;
• we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, the website, your reliance on any content on the website, or your use of or reliance on the tools or any property information; and
• we will not in any event be liable for any loss of profits, loss of sales, business or revenue, loss of anticipated savings, loss of goodwill or reputation, loss of contract or opportunity, loss of or corruption to data, wasted expenditure, or any indirect, special or consequential loss or damage of any kind, however arising and whether or not foreseeable.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material as a result of your use of the website, or of your downloading of any content on it or on any website linked to it.

If, in spite of the provisions above, we are found to be liable to you, our total liability to you arising out of or in connection with the website and these terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall in each case be limited to the fullest extent permitted by law and, where any liability cannot lawfully be excluded, to the minimum extent that the law permits.

These terms govern your use of the website only. If we provide estate agency, lettings or any other services to you, those services are governed by our separate written terms of business, which set out the terms, including any limitations of liability, that apply to them.

You agree to indemnify, keep indemnified and hold harmless H Prestige Estates Ltd, and our directors, officers, employees, agents and contractors, from and against any and all claims, demands, proceedings, liabilities, damages, losses, costs and expenses (including reasonable legal fees) that we incur or suffer arising out of or in connection with your use or misuse of the website, your breach of these terms, or your violation of any law or of the rights of any third party.

We may update and change the website from time to time to reflect changes to our services, our users' needs and our business priorities, and to correct or update any content. Although we make reasonable efforts to keep the website up to date, we are under no obligation to do so, and we do not guarantee that any content is accurate, complete or free from errors or omissions.

We may revise these terms of use at any time by amending this page. Any revised terms take effect from the moment they are posted, and the version published on the website at the time you use it is the version that applies to that use. By continuing to use the website after any change, you accept the revised terms. Please check this page from time to time so that you are aware of any changes we have made.

These terms of use, their subject matter and their formation, and any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with them, are governed by and construed in accordance with the law of England and Wales.

You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, save that, if you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the United Kingdom in which you live.

If any provision of these terms is found by any court or competent authority to be invalid, unlawful or unenforceable to any extent, that provision shall to that extent be severed from the remaining provisions, which shall continue in full force and effect. No failure or delay by us in exercising any right or remedy under these terms shall operate as a waiver of that or any other right or remedy.